It’s a simple question: Does Sprint want you to use its data plans?
If Sprint’s customer service reps don’t want to talk to you about your service, they’re not going to respond to your email or phone calls, a Sprint spokesperson told ABC News.
Sprint isn’t alone in this.
AT&T, Verizon, T-Mobile and others have all come under fire from customers who have had their requests for help turned down.
These companies don’t always know what customers want or need.
For example, when Sprint asked Verizon customers if they needed to upgrade to its unlimited data plans, Verizon reps told Sprint they weren’t interested in talking to anyone about it.
But Sprint doesn’t always have the same answers.
When AT&amt asked Sprint customers if their unlimited data needs had been met, Sprint reps told AT&s customers they weren’ t interested in looking into that either.
“If you have any questions about a specific situation or need, or need to speak with someone directly, we want to be able to help you,” said T-Mo’s Scott Siegel.
“We are committed to providing our customers with the highest level of service and support,” he said.
In fact, Sprint has said it doesn’t offer unlimited data for customers with multiple accounts, but only one phone account.
The company also doesn’t allow customers to add additional phones to their accounts without signing up for an account with Sprint.
But if you have multiple accounts on Sprint, you can add up to two phones and make sure you get your data plan, which costs $15 per month.
Sprint says it will give you a new phone if you want to use the service.
And if you’ve never used Sprint’s data plan before, you should consider getting a Sprint account to make sure your service gets the highest possible level of customer service.