Honda FINR customers will have a choice of paying their bill by mail, or by calling customer service.
The company has been working to increase its customer service presence at its regional headquarters in California since September, and this is the first step in that process, according to a post on its website.
The decision comes after several incidents involving Honda customers who had trouble receiving payment and after a spate of incidents involving the financial services company.
The problem began in October, when Honda FINRs customer service representatives began getting calls from people who had experienced problems receiving payments.
That prompted the company to launch a “pay by phone” campaign, according, a company statement.
The campaign also included a hotline for Honda customers to call to resolve issues.
The new campaign will only be offered at Honda FINr locations in California, California, New York, Pennsylvania and Virginia.
Customers can also call the toll-free customer service line at 1-877-823-7275.
Honda FINR also announced it would begin closing its headquarters in the U.S. in 2019, citing the impact on the company’s business.
The announcement comes a week after Honda FINra said it was canceling the company, citing a decrease in sales due to the economic impact of the pandemic.
The financial services giant has said it will lay off approximately 2,200 employees in the coming months.