Consumers should consider whether their broadband service provider (SP) offers fast and reliable internet speeds.
According to the American Consumer Satisfaction Index (ACSI), the average American internet customer receives 5.4 Mbps or faster speeds, according to Nielsen.
The average consumer should also consider whether the ISP provides a fast internet connection.
The National Broadband Plan (NBP) provides a benchmark of internet speeds for home and business customers, according, according.com.
Consumers should also look for an ISP that provides internet speeds of at least 10 Mbps or better, according Topps.
The speed of the internet should not be lower than 10 Mbps, and broadband providers should have a customer service policy that does not discriminate based on race, ethnicity, gender, national origin, religion, disability, or age.
Consumers can check to see if an ISP offers internet speeds higher than 10Mbps at the internet provider’s website, and consumers can also check the speed of a specific ISP by calling them and requesting speed test results.
Consumers also should be wary of ISP speed tests.
Some ISPs will give users a faster test results if they have been waiting for hours, which may be misleading, according the ACSI.
However, some ISP speed test providers also test for the quality of service, which can be misleading.
If an ISP provides internet speed tests that are inaccurate, consumers can request a refund or cancel their service.
The FTC, which has been working to prevent ISPs from discriminating against consumers on the basis of race, gender or other factors, also requires ISPs to conduct speed tests to make sure their services are reliable.
In the meantime, consumers should be aware that ISPs are not obligated to provide internet speed testing, according Comcast.
The company says that its service will be tested within three business days.
The ACCC says that speed tests are not required, and that ISPs should be held accountable for providing adequate internet speeds, even if it means paying more money.